Why Implementations Fail and How to Overcome It?

Implementations often fail due to poor communication and unmet expectations. For example, I once had a client integrating a warehouse management software with Sage Intacct. The previous system worked seamlessly, but the new integration wasn’t fully compatible.

To address this, I organized joint calls with the client and the third-party software provider. We mapped out data flows and discussed capabilities and limitations. This collaborative approach not only clarified the process but also set realistic expectations, making the client more comfortable with the implementation. Knowing exactly what to expect helped us proactively address both short-term and long-term challenges, clarifying responsibility distribution.

5 Tips to Overcome Implementation Challenges for implementers and clients.

1. Encourage Open Dialogue (Both):

Both clients and implementers should feel free to ask questions without judgment. This open space is not only for clarifying doubts but also for brainstorming and co-creating solutions.

2. Set Clear Expectations (Both):

Clearly communicate what the new software can and cannot do. Avoid assumptions by detailing differences from the previous system.

3. Collaborate and Adapt (Both):

Engage all parties in testing and refining the process. Document adaptations and ensure everyone understands the modifications.

4. Ensure Continual Engagement (Both): Maintain active involvement from all stakeholders throughout the implementation process. This sustained engagement helps anticipate and address issues as they arise, ensuring smoother project execution and better outcomes.

5. Monitor and Iterate (Implementer): The implementer should regularly monitor the implementation post-go-live, collect feedback, identify issues early, and make iterative adjustments. This ongoing evaluation helps adapt the system to real-world use and ensures continuous improvement.

By promoting a culture of open communication and collaboration, you can turn the implementation process into a successful and innovative project.